Conference Registration Details and Frequently Asked Questions


 Please scroll down to find answers or click one of the links below to jump to that section on the page: 

Conference Pricing
Registration Tutorial

Member Pricing

Refund and Transfer Policies
Registration Options
Group Registration Offer
Speaker Registration
Additional Program Items
Conference Hotel
Transportation & Parking
Transportation to Off-Site Activities
Directors' Dinner
Conference Check-In
Conference WiFi
Registrant Information Changes
Speaker Room Set-Up
Sustainable Conference Steps
CART Access at Conference
Nursing Mothers' Room
Contact Information

How much does conference registration cost?

Click here to view the CAM 2020 Pricing Sheet.

How do I register for the conference?

Online pre-registration for CAM 2020 is now CLOSED. Please download an on-site registration form and bring it to the Registration Desk on the second floor of the Omni LA Hotel beginning March 4, 2020 (more details about location below). 

How do I receive member pricing?

Pre-Registration: If you are signed in to your existing member account, the correct pricing should automatically be applied to your registration upon check-out.

On-site Registration: CAM staff or volunteers at the Registration Desk will confirm your membership.

Member pricing is applicable to Engage and Lead Individual Members (15% discount) and employees of Institutional Members at the Engage (15% discount) and Lead (20% discount) levels. If you believe that your institution is an Engage or Lead Institutional Member, and you are not seeing the correct member pricing on your account, please contact Lacey Lieberthal at

If you are not yet a CAM member, and you would like to join and receive member pricing for conference registration, please visit our Membership page to review benefits and join online. Once you join, it may take up to 24 hours to see member pricing reflected in your registration. Please contact Sarah Sagouspe at with questions about membership and joining CAM.

I have registered and paid, but I can no longer attend the conference. What are my options?

CAM offers a generous transfer policy for individuals who find they can no longer attend the conference as planned. If you'd like to transfer your registration in full to another individual, please reach out to Lacey Lieberthal at CAM is not able to divide a single registration among multiple people. 

If you would like to cancel your registration without transferring it to another individual, please review our refund policies:

  • For cancellations greater than 60 days before the conference date, a full refund less a $25 processing fee is offered.
  • For cancellations between 30-59 days prior to the event, half of the registration may be refunded.
  • For cancellations less than 30 days before the event, no refund may be provided.

We understand that emergencies occur and situations may arise. In situations of medical and family emergencies, CAM will do our best to provide a refund less a $25 processing fee. Documentation may be requested and we kindly ask that this policy not be abused. Contact Lacey Lieberthal at to cancel or transfer your registration.

What is included in conference registration?

Full Registration and Student Registration includes access to:
  • Opening Town Hall (Wednesday, March 4th, 3:30PM-5:00PM) and Closing Town Hall (Friday, March 6th, 4:30PM-5:30PM)
  • All concurrent learning activities on Thursday, March 5th and Friday, March 6th (sessions, roundtable discussions, and case studies)
  • All Creative Stations on Thursday, March 5th and Friday, March 6th
  • Exhibit Hall on Thursday, March 5th, 10:00AM-6:00PM (including the Afternoon Snack Break and Happy Hour)
  • Wellness Room on Thursday, March 5th and Friday, March 6th, 8:00AM-4:30PM (including programmed activities)
  • Fundamentals Café on Thursday, March 5th, 11:45AM-1:30PM
  • Career Café on Friday, March 6th, 11:45AM-1:30PM
Single Day Registration Thursday includes access to:
  • Opening Town Hall (Wednesday, March 4th, 3:30PM-5:00PM)
  • All concurrent learning activities on Thursday, March 5th (sessions, roundtable discussions, and case studies)
  • All Creative Stations on Thursday, March 5th
  • Exhibit Hall on Thursday, March 5th, 10:00AM-6:00PM (including the Afternoon Snack Break and Happy Hour)
  • Wellness Room on Thursday, March 5th, 8:00AM-4:30PM (including programmed activities)
  • Fundamentals Café on Thursday, March 5th, 11:45AM-1:30PM
Single Day Registration Friday includes access to:
  • Opening Town Hall (Wednesday, March 4th, 3:30PM-5:00PM) and Closing Town Hall (Friday, March 6th, 4:30PM-5:30PM)
  • All concurrent learning activities on Friday, March 6th (sessions, roundtable discussions, and case studies)
  • All Creative Stations on Friday, March 6th
  • Wellness Room on Friday, March 6th, 8:00AM-4:30PM (including programmed activities)
  • Career Café on Friday, March 6th, 11:45AM-1:30PM

Events & Workshops ONLY registration allows for an individual to register for pre-conference workshops, pre-conference tours, and evening events. This registration option does not grant the registrant access to the conference or any of the activities listed above.

Please view our Conference Program page for more details about what is included.

I would like to take advantage of CAM's Group Registration Offer. How does that work?

CAM's Group Registration Offer is available to groups of 10 or more and offers the following discount(s) off Full Registration, to be paid in a single payment:

  • Group of 10 people: $2,500 ($250/person)
  • Group of 11-19 people: $2,500 for group members 1-10 plus  20% off Full Registration ($300/person) for group members 11-19 
  • Group of 20 people: $5,000 ($250/person)
  • Group of 21-29 people: $5,000 for group members 1-20 plus 20% off Full Registration ($300/person) for group members 21-29 
  • and so on.....

If you are interested in registering your group, please contact Lacey Lieberthal at by the Early Bird Deadline of January 10, 2020. Lacey will work with you via Google Docs to confirm the registrant information for each group member, apply the appropriate discount(s), calculate total costs, arrange payment, and process registration for your group members. The group discount does not include additional program items (pre-conference activities, evening events, and Dialogue Lunches). However, individual group members may add these at their own cost (and Lacey can assist them in adding on to their registration and invoice them directly).

Please respect the following Group Registration policies: 

  • Group offer is only available to Institutional Members at the ENGAGE and LEAD levels
  • single payment is required to be paid in full by February 14, 2020
  • Group discount is only applicable to Full Registration
  • Groups must confirm interest and arrange invoice/payment by January 10, 2020
  • Group discount may not be combined with other discounts; group of 10+ must be comprised of individuals who do not receive discounts for other reasons (speaker, etc.)

I am a program contributor (speaker or facilitator). Do I have to register?

Yes. Registration is required for all program contributors, and we encourage early registration. In appreciation for the time and effort you will put into preparing for and delivering your program, CAM offers a generous discount for all program contributors. The speaker discount is only valid prior to the Early Bird Deadline of January 10, 2020. Please look for your discount code in an email from Lacey Lieberthal, or contact her at if you cannot find it.

What can I add on to my conference registration to make the most of my time in Los Angeles?

All registration options allow for the ability to add on the following activities: 
  • Pre-conference workshops (Wednesday, March 4th)
  • Pre-conference tours (Wednesday, March 4)
  • Evening events (Wednesday, March 4th and Thursday, March 5th)

Full Registration, Student Registration, and Single Day Registration Friday allow for the ability to add Dialogue Lunches (Friday, March 6th) to your registration.

Tickets can be purchased at the Registration Desk on-site at the conference, but please keep in mind that ticket availability will be limited.

Please view our Conference Program page for more details about these activities.

Where will the conference be held?

CAM 2020 will be held on the Second Floor of the Omni Los Angeles Hotel at California Plaza. Please visit our Hotel & Transportation page for more information and to book a room at our discounted group rate.

Pre-conference workshops, pre-conference tours, and some of the evening events will take place off-site from the conference hotel. Locations are listed in the conference program.

How do I get to the Omni LA Hotel?

Conveniently located in downtown L.A., there is a range of public transportation options like subways, light-rail, buses and shuttles in this area. If driving, the hotel offers valet parking at a discounted daily rate of $39 (with in-and-out privileges). Overnight and day guests can mention CAM to get the discounted rate upon arrival.

CAM recommends the accessible parking lot nearby at The Broad for a daily rate of $27 ($17 after 5:00PM; no in-and-out privileges). The Broad is located across the street from the second or third floor entrances to the Omni from California Plaza (adjacent to MOCA). There are also numerous off-site parking lots offering competitive rates.

Is transportation provided to/from activities that take place outside of the conference hotel?

Transportation is NOT provided for pre-conference workshops and pre-conference tours that take place across Los Angeles on Wednesday, March 4th. If you register for one of these activities, you will receive an email 1-2 weeks prior to the conference with information about how to get there. The workshop venues are all within close proximity to the conference hotel (the tour venues differ in distance).

Transportation IS provided for the evening events taking place on Thursday, March 5th (Culture in Focus and Directors' Dinner). 

Transportation is not provided for the evening event on Wednesday, March 4th (Opening Night in DTLA). All venues featured in this progressive evening are within a short distance to the conference hotel.

I would like to attend the Directors' Dinner. Can you give me more information about that?

The Directors' Dinner is open to senior level managers and directors of museums ONLY. If you are a senior level staff person at a museum or cultural non-profit, we invite you to purchase a ticket by adding the Directors' Dinner to your conference registration (see tutorial video for more information on adding program items). Your ticket will include transportation to/from the Omni LA Hotel, dinner, wine, program, and private tour of the Academy Museum of Motion Pictures. Upon online registration, you will be asked to select your dinner entree and confirm your transportation needs.

If you will not be using the transportation to/from the Omni LA Hotel, you will be asked to check in upon arrival at LACMA using either your name with ID or your ticket to the dinner (provided by CAM at the Registration Desk during the conference). Staff at the dinner venue will have the list of registrants and entree selections.

Additionally, Business Associate Members at the Lead level will receive ONE ticket to the Directors' Dinner. 

 If you are not eligible to attend but you purchase a ticket to the dinner, CAM will cancel your registration and refund your ticket purchase.

How do I get into the conference?

All registered attendees MUST check in at the Registration Desk on the Second Floor of the Omni LA Hotel to pick up name badges and any tickets for additional program items upon arriving to the conference. All we need is your name at the Registration Desk (no confirmation receipt required). If you are attending an off-site pre-conference tour or workshop on Wednesday, March 4th, there is no need to check in at the conference hotel prior to the activity. The facilitator(s) will have a list of registered participants. However, you must check in at the Registration Desk to access the other conference activities upon arrival to the Omni LA Hotel.

Registration Desk Hours*:

Wednesday, March 4, 2020 - 7:00AM-6:00PM
Thursday, March 5, 2020 - 7:30AM-6:00PM
Friday, March 6, 2020 - 7:30AM-4:30PM
*Subject to change

Will there be WiFi available at the conference?

Yes, all hotel guests will receive complimentary WiFi. For those who are not staying at the hotel, a limited number of WiFi passes will be available at the Registration Desk.

How do I change the information listed on my name badge and in the registrant roster (name, professional title, affiliated organization)?

Prior to February 14, 2020: You can change this information by editing your CAM account online (after signing in at, click your first name in the upper right-hand corner of the homepage; click the pencil icon in the upper left-hand corner of a section to edit it). Please contact Lacey Lieberthal at if you need assistance.

After February 14, 2020: After the pre-registration deadline of February 14, 2020, name badge printing will commence, and requests for changes are not guaranteed. Staff and/or volunteers at the Registration Desk will be able to re-print your name badge if it is not accurate upon your arrival to the conference.

I am a program contributor (speaker or facilitator). How will my session/discussion/case study/creative station room be set up?

Traditional session and case study rooms will be set up theater style to maximize seating for attendees, unless otherwise arranged in advance. Your room will be equipped with a projector that has both HDMI and VGA connections as well as a podium and microphone. Please plan to bring your own computer and any adapters you may need for connecting your personal computer to the two connections provided.

Roundtable Discussions, Dialogue Lunches, and Creative Stations will be provided one sixty-inch round table with 10 chairs. 

Workshop rooms will each have a unique set-up, which will be pre-arranged with the workshop host venue.

If you’d like to request a special seating arrangement to better accommodate your program format, please email Lacey Lieberthal at to discuss options no later than January 10, 2020.

How is the conference GREEN?

With the support and guidance of our Green Museums Initiative, CAM makes the following efforts to ensure the annual conference and other events are environmentally-friendly:

  • Vegetarian meals served at the conference hotel, unless attendee requested otherwise
  • Tote bags are reusable and made of organic cotton
  • Registration lanyards made from post-consumer recycled plastic
  • Volunteer t-shirts made of organic cotton
  • Badge holder made of 100% compostable material
  • Banners printed on biodegradable and recyclable material using non-toxic latex inks, donated by Wilson Cetina Group
  • Event tickets and agendas printed on 100% recycled, post-consumer waste, and chlorine-free paper by a Certified B Corporation certified by Forest Stewardship Council and which offsets their carbon footprint by purchasing Renewable Energy Credits
  • Smaller sized program, using 40% less paper than other conference publications
  • Carbon offset donations made possible during the registration process to help reduce and offset our climate impacts (donations made to
  • Hotel catering follows GMI’s sustainable catering guidelines, which minimizes waste and requires locally, organic, and sustainably grown and raised food
  • Conference hotel is a polystyrene foam-free environment, provides recycling bins for paper, recycles plastic and glass, and offers leftover and excess food items to local food banks and shelters
  • CAMMY Award and other gifts hand cast from post-consumer recycled glass
  • Superintendent’s Awards made of 100% naturally grown bamboo

Click here to view CAM's sustainable catering guidelines.

Will the conference be accessible for individuals who are hard of hearing?

Thanks to a grant from the National Arts and Disability Center, CAM will be providing CART (Communication Access Realtime Translation) at the upcoming CAM conference in Los Angeles to increase your access. CART will be used to transcribe and display on a screen the spoken word at the Opening Town Hall and the Closing Town Hall, in addition to providing personalized transcription services for conference sessions. Please contact Lacey at if you would like to utilize the personalized transcription services during the conference.

I am a nursing mother. Will there be a place for me to nurse or pump?

CAM will have a secure room available for nursing mothers. Please inquire onsite at the Registration Desk for details.

I have a question that is not answered here. Who do I contact?

Please contact Lacey Lieberthal, CAM's Administrative Coordinator, at if you have additional questions or if you need assistance with conference registration.

In the weeks leading up to the conference, please expect a delay in response. If your question is not answered via email, please visit the Registration Desk at the Omni LA Hotel beginning on Wednesday, March 4, 2020 (Lacey will likely be nearby!).