Visitor Services and Group Sales Manager

Oakland Museum of California

Oakland, California

The Visitor Services and Group Sales Manager oversees all administrative, managerial, and performance-based aspects of the visitor services program, ensuring the highest standards of excellence in customer service to all guests while maximizing revenue through on-site sales, customer relations, and data collection. Responsible for ticketing and admissions procedures, supervises visitor services staff and volunteers, provides input on signage and communications to assist with the visitor experience, and develops and produces regular reports on admission activity. Coordinates with staff throughout the institution to advance the integration of outstanding visitor experience into the daily events and programs of the museum. The manager will be expected to proactively propose ideas to enhance the visitor experience and provide strategic planning and execution of Visitor Services goals as they relate to the mission of the museum.To apply and obtain additional information regarding the Museum and position, please visit: services-and- group-sales- manager*/job