Helpdesk Technician

Corporation of the Fine Arts Museums of San Francisco

San Francisco, California


Under general supervision, the Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products. This position translates technical knowledge into actionable direction. Working directly with other members of the Information Technology team, they ensure reliability and sustainability all of the Museums' technology services as well as compliance with internal policies. The Helpdesk Technician supports museum staff, servers, staff computers, POS systems, and applications in a mixed operating system environment and works efficiently with other Technology and Innovation operations groups. This position provides substantive input when it comes to staff systems and tools that have an impact on keeping the museum productive.