Lunch & Learn: Using a Standardized Tool to Understand the Visitor Experience

This case study was originally presented at the CAM 2020 conference in Los Angeles and has been adapted for a webinar format.


Presenters from the Monterey Bay Aquarium: 

Jennifer Rigney, Manager of Social Science Research & Evaluation
Vicki Wawerchak, Director of Guest Experience Programs

Thursday, July 16, 2020 12:00PM–1:00PM

An evaluator and a program developer will present their use of The Dimensions of the Visitor Experience (DoVE) instrument (Packer et al., 2016) to compare various public programs. This tool was designed to help practitioners better understand the sensory, emotional, introspective and cognitive ways visitors experience programs and exhibits.

This event is part of CAM's Lunch & Learn free webinar series. Please contact Celeste DeWald if you would like to sponsor this event. Click here to learn more about Lunch & Learn sponsorship.

Connection Instructions
Registrants will be emailed connection instructions 24 hours in advance.

Closed captioning will be provided.

If you have questions about the program, registration, or connecting to the webinar, please contact Lacey Lieberthal, Administrative Coordinator, at

The Lunch & Learn program is supported in part by Associated Foundations, Inc. in memory of Barry Herlihy. Live captioning is supported in part by the National Arts and Disability Center at the University of California Los Angeles and Ability Central.





7/16/2020 12:00 PM - 1:00 PM
Pacific Standard Time
Sign in or create an account to register Last day to register is 7/14/2020

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